Email Communication Security
One of our top priorities is making sure your personal information stays super safe. That’s why we want you to be on the look out for some fraudster trying to trick you through a “phishing” scam (where deceptive emails and web pages are used to collect personal information).
Commonly, these phishing attempts start with a spontaneous email, which appears to be from a company that you trust and work with on a regular basis (i.e. Capital One ShareBuilder).
However, these phishing emails aren’t from a real, reputable business. If you click on the link within this email, it may send you to false web site that mimics the real business. The false, imposter web site is bad news, and wants to capture your personal information and use it for ill purposes.
If you’re worried an email you get from Capital One ShareBuilder is actually a phishing email, please compare the email’s contents against the following checklist:
Capital One ShareBuilder email communications to customers will always1 include the following items:
- Your first name
- The ShareBuilder logo
- Your account type and number (partially masked)
- Capital One ShareBuilder’s street address
ShareBuilder Will Never (never, ever)
- Request you send us your Username or personal information (SSN, credit card, etc.) in an email.
- Ask you to send email attachments, except upon your direct request to a specific Capital One ShareBuilder staff member.
- Request or provide account passwords, either via email or telephone.
- Send an email asking you to verify your identity. Such a request is only made through the ShareBuilder web site.
Tip: The inclusion of some (or all) of the elements listed above doesn't guarantee an email is legitimate (so always double check).
Although it's tough for a fraudster to get a hold of all the items we include in Capital One ShareBuilder emails, it's possible a phishing email may include some our elements that are more public (like our logo).
If you’re still worried about an email you’ve received – especially if it's asking for information that we've stated that we will never ask for - please don't comply with the email's request. Instead, forward the suspect email to firstname.lastname@example.org, so we can review the email and verify its authenticity.
If you’re concerned the web page you’re visiting is a phishing page (a web site not hosted by Capital One ShareBuilder), look at the address bar for your browser to make sure it says http://www.sharebuilder.com or http://content.sharebuilder.com.
Tip (part two): Capital One ShareBuilder will never ask you for your password. We recommend that you never share your password and that you change it frequently via the ShareBuilder web site.
1 The following email types are exempt from some or all of these requirements: email communications with our Customer Service team in response to an inquiry you sent/submitted, emails notifying you of and/or requesting a response to corporate actions and/or proxy votes.
In addition to phishing, fraudsters may use "spyware" to gain access to your personal computer.
To prevent this from happening, we kindly ask you to maintain:
- Up-to-date system software
- Current anti-virus and
- Anti-spyware software
- An internet firewall solution
- We suggest you become familiar with your browser and computer's security settings
For your convenience, Capital One ShareBuilder has compiled a list of some suggested security upgrades and anti-spyware, which are available for download or purchase.
Tip (part three): This isn’t a comprehensive list of all the anti-spyware solutions available to you and these links aren’t intended as endorsements. Capital One ShareBuilder has no relationship with any of these software manufacturers.
Guard Your Identity
The following links provide some introductory information about phishing and other online identity theft scams: