Frequently Asked Questions

What kind of tax documents will I receive?

Well, it depends; the tax documents you receive will depend on your account type and your account activity for the previous year. Individual, Joint and Custodial accounts that meet reporting thresholds set by the IRS will receive a substitute combined 1099 statement.

You can access the 1099 forms for the last three tax years online for Individual, Joint and Custodial accounts.

Beginning with the 2012 tax year, 1099 and 5498 tax forms for IRA and ESA accounts will be available online.

When can I expect my 1099 or 5498 tax form to be delivered?

When will my trade settle?

After a trade order executes, it takes 1 to 3 days to settle (depending on the trade type).

Securities and Settlement Periods
Security Type Settlement Date
Stocks 3 market days after trade date
Exchange-Traded Funds (ETFs) 3 market days after trade date
Mutual Funds 1 market day after trade date
Options 1 market day after trade date

You'll be able to withdraw funds from your ShareBuilder account, or use the funds to buy securities after the settlement date.

What is the difference between trade date and settlement date?

Tip: Bank-only holidays such as Columbus Day and Veterans Day aren't considered settlement days. To view a list of all market holidays, see our Holiday and Trading Calendar.

How does the Automatic Investment Plan work?

The Automatic Investment Plan allows you to make dollar-based investments in stocks, ETFs and mutual funds on the security or securities you select on a schedule that you chose.

Here's how it works:

  1. Select the securities you'd like to buy and pick a dollar amount to invest
    To find securities you want to buy in your plan, you can find them in our Research section or use our convenient in-page tabs (e.g. Top Stocks, Top ETFs, Mutual Funds).
  2. Next, set the investment frequency and schedule of your plan for a Tuesday
    You can choose to invest when funds are available in your ShareBuilder account, on a recurring basis or one time.
  3. Transfer money to pay for your automatic investments
    You can fund the purchase(s) either from your bank account or from cash available in your ShareBuilder account's cash balance.

Once you have followed these steps and saved your Automatic Investment Plan, ShareBuilder automatically processes your scheduled instructions, including transferring money (if you’re using this option), creating open orders and executing your trades. If you need to make a change to your investments or schedule, go right ahead edit your plan as often as you like.

Tip: Changes to your Automatic Investment Plan need to be done before 5:00 PM ET on the business day before an investment Tuesday. And, enough cash must be available or on the way. Otherwise, it's too late to set up a plan for the current week. All sales are made with online trades and are subject to applicable commissions.

When will my funds be available?

One-time electronic funds transfer

A one-time electronic funds transfer submitted by 5 PM ET on any regular business day will be processed and a transfer request will be sent to your bank. The funds you requested will be deposited in your ShareBuilder account at the start of the next business day. In an instance where a request is sent on a Friday, your funds will be posted on the following Monday (next regular business day). All funds will be deposited into your account's cash balance.

Recurring electronic funds transfer

If you create a recurring electronic funds transfer, your funds will be available on the next business day after your "request date". The request date is determined by the deposit frequency you choose while setting up your recurring electronic funds transfer (such as monthly, weekly, 1st and 15th, or every 2 weeks). Once your recurring deposit frequency is established, all funding requests will be automatically sent on the request date prior to the 5 PM ET deadline, and your funds will be available on the next business day. In an instance where your recurring transfer request falls on a weekend or a bank holiday, the request will be made on the following business day.

Note: If you change the checking or savings account on file for your ShareBuilder account, please be aware that all future deposit requests will be made from the updated account.

Lastly, if you set up a recurring electronic funds transfer, the next funding request will be created 5 days prior to being sent to your financial institution. You can view all funding requests on the Transfer Status page.

Margin Accounts (only):

If your account has a maintenance call, fed call, or a margin loan balance, any deposited funds will go towards paying down the balance.

In order to satisfy the margin call, which is due within 3 business days of the date you were first notified, your Request Date must be at least 1 business days prior to the due date.

If you have both a maintenance and fed call, the Deposit Amount should be the greater of the call amounts in order to move the account out of the margin call.

Important: Buying securities on margin is not appropriate for all investors. Before investing on margin, please read the Margin Account Agreement for important risk disclosure information, and see our margin interest rates.

What is Express Funding?

Express Funding allows you to place a buy order (real-time and mutual funds) when you do not have enough Cash Available for Investing to cover the entire order. Essentially, it will allow you to place the order without requiring that you first post a deposit to your account.

Here's how it works – If you are trying to place a buy order that exceeds your Cash Available for Investing, selecting Express Funding as your Funding Source will automatically create an electronic funds deposit to transfer the required amount from your linked checking or savings account. ShareBuilder will then place your order as instructed without delay while we process the transfer.

You can use Express Funding for buy orders in individual, joint and custodial accounts. You are limited to $5,000 in outstanding Express Funding transfers at any one time, and the minimum deposit amount is $35.00. There is a $6.95 charge for each trade that uses Express Funding. This charge is added to the cost of your trade. The charge is waived if the money is coming from a Capital One bank account.

Note: For Express Funding orders placed before 5 PM (ET) on a business day, the electronic funds deposit will be processed the same day. If the order is placed after 5 PM (ET), over the weekend or on a holiday, the deposit will be processed on the next business day. In either case, the funds will post to your ShareBuilder account on the business day following the processing.

Banking services also provided by Capital One Bank (USA), N.A. and Capital One, N.A., Members FDIC.

How can I connect my ShareBuilder and
Capital One 360 accounts?

Customers who have Capital One 360 bank accounts and ShareBuilder accounts can connect them, which makes it easy to view your balances on both websites and instantly transfer money between your bank and brokerage accounts.

More information about linking your accounts and doing instant transfers

If your accounts aren't connected, you'll need to connect them through the Capital One 360 website. This can be done by signing into capitalone360.com and either clicking on the Access your ShareBuilder account(s) link on the 'My Accounts' page or the Connect your accounts for instant transfers link on the 'Transfer Money' page. From there, all you will need to do is provide your ShareBuilder username and password.

Tip: If you just created a ShareBuilder account for the first time, it may take up to 2 business days before you see the option to connect your account on the Capital One 360 website.

After your accounts are connected, your Capital One 360 and ShareBuilder account information and balances appears on both websites. If you are on capitalone360.com, you also have the ability to click on a ShareBuilder account and link over to the ShareBuilder website without having to sign in to ShareBuilder again. Find out more about connecting your accounts.

How do I find the routing number?

Get the routing number for your Capital One 360 bank account

To locate your bank's routing number, also referred to as an ABA number, look at the string of numbers near the bottom left- hand corner of one of your checks. The first 9 digits from left to right are your bank's routing number. See the example below:

Example of a check