Report A Problem

If you are concerned about activity in your account or just have questions about the way ShareBuilder works, please contact us. Customer Service Associates are available 8:00am to 11:00pm (ET), Monday through Friday (excluding market holidays).

If you receive an email that you suspect is fraudulent, please forward it to spoof@sharebuilder.com. For more information about ShareBuilder emails, please review our Email Communication Security statement.

If you have other questions about fraud and/or internet security, you may find these resources to be useful:

If you're a Capital One ShareBuilder Customer and feel unauthorized activity has occurred in your account, it’s important to act fast. Please contact Customer Service at 800-747-2537 and print, complete and return the Unauthorized Activity Affidavit image of a PDF icon to us. Once received, we'll research your claim and contact you with the results.