Sign into ShareBuilder

How do I sign in to my ShareBuilder account?

Signing in to your ShareBuilder account is a snap – if you have your username and password handy.

However, if your username and password have slipped from memory, or the dog ate them, you can look up your username and reset your password.

Remember: keep your account secure by never giving your username and password to anybody, anywhere, at any time (thanks in advance).

If I have linked accounts, which will I be signed in to?

If you have more than one account under your usermame, you'll automatically get signed in to the first account you opened, yes the original, and then you can switch to any of your other accounts to see what's going on.

Help, please! I'm having trouble getting into my ShareBuilder account

Check to make sure you're entering your sign in info the exact way as when you created your username or last updated your password.

If you swear up and down you're entering everything perfectly, and want to keep your frustration level to a minimum, we can help. Please click here.

Is the ShareBuilder site secure?

You bet the ShareBuilder website and apps are secure. Our tech department has mad computer scientists whose job it is to make sure your account stays safe. For investors who like technical details, we'll match the encryption level of your browser up to 256-bit.

We also use a bunch of physical, electronic and procedural methods to safeguard our systems and your information.

Tip: For a fun read, please refer to our privacy policy or review the Security and Protection section. There, you'll see legal jargon that says we'll never sell your contact or account information.

Why do I need to verify my email address?

When we try to send you an email and it bounces back or gets lost in cyberspace, we kindly ask you to verify we have your correct email address on file.

We want to make sure you get important updates about trade confirmations, statements, and tax documents.

So, please update your address in the field(s) we've provided. Once you've made any necessary corrections, select Save to proceed.

Tip: If your email address is correct, you can just confirm it—no need to change anything.

How do I create Enhanced Sign-In Security for my account?

Check out these instructions to get started:

  1. Sign in at www.sharebuilder.com
  2. Go to the Accounts tab
  3. Under 'Overview', select Profile & Settings from the drop-down menu
  4. If you need to enroll in Enhanced Sign-in Security, you can find a link in the 'Personal Info' tab of 'Profile and Settings'.

How do I sign in if I forgot my password?

If your password has escaped your memory bank, you can still access your account by following these instructions:

  1. Below the green Sign In button, look for the link that says Forgot Username or Password?
  2. We'll ask you to verify some personal information. If everything checks out, we'll help you reset your password.

How do I sign in if I forgot my username?

Click on the Forgot Username or Password? link on the home page and follow the instructions to look up your username.

I don't know my username, security questions or my password—what do I do?

We can help get you going and back into your ShareBuilder account. Please call Customer Service toll-free at 800-747-2537 (and be near your computer when you call).

What is a temporary password?

If you don't know your password, we'll email a temporary password to your email address on file after we verify your identity. The temporary password lasts for a few minutes, so you'll want to act quickly. You can use it to get into your ShareBuilder account and create a new password.